Vodacom Signal Problems Potchefstroom


Guest

/ #35 Hellopeter responce

2011-06-24 09:57

After stating the same complaint on hellopeter.com I got the following responce :

"Good day

We would like to take this opportunity to express our most sincere apologies for any inconvenience that you may have experienced.

Please be advised that I have responded to your complaint.

Kindly refer to the email sent to you today in which your query has been addressed.

Your reference number is PC-Z1GE-279TW.

Kind regards
Melanie Mouers"

Also got this email this morning :

"Good day

Please supply us with the information listed below to improve the current situation.

1. Do you have ?cell info? or ?cell broadcast? activated on your phone? If so, which transmitter shows on your screen?
2. Approximately how many other Vodacom Subscribers encounter the same problem?
3. What make and model cell phone are you using?
4. What is your cell phone number?
5. Is there an alternative contact number where we can reach you?
6. What is the exact physical address or addresses where you encounter this problem?
7. How long have you been experiencing this problem?
We await your feedback so that we can attend to your problem in the most efficient and effective manner.

Did you know? When you experience dropped calls, simply dial 119(free) from your cellphone to get reconnected to your last dialled number and get the first minute free!

Regards
Melanie Mouers"

Did anyone else get this e-mail as well ??